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Working Partners

Successful Practices work with service providers they can trust and rely on. Totally.

It’s not always easy to find suppliers you know will be completely on your side and genuinely put your interests first.

Get the very best service and systems at the best price from the team at Merlin Telecom. We know you want professional, rapid service and that’s just what you’ll experience. We keep our promises to always deliver the quickest response, the best service and best value for money.


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Optimum Solutions

Our flexibility and range of services is designed to help Practices who want an honest approach to telecoms, whether it’s complex multi-channel ISDN or single user systems designed to combine landline and mobile, allowing you to access your messages and business communications on the move.

We provide bespoke solutions based on getting to really know how your business operates so that you get the very best value for the latest technology, which is why we’d love to show you what we can do for your business – whatever the size.





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24/7 Telecoms Support

You get 24-7 cover, so you’re never left without support or emergency back-up.

With priority call logging and response, we provide an emergency service whenever there is a risk of business communication failure. Non-critical out of hours faults are logged and given priority the next working day.

90% of our fault repairs are successfully resolved over the phone in the first phone call.

Risk free trial for 30 days….!

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What our Clients Say

We have been so delighted since finding Merlin because they have totally and utterly exceeded our expectations! We love the fact that when you ring them up you ALWAYS reach someone immediately who can help you and they definitely go above and beyond the call of duty in resolving issues. . In particular, they handled a BT problem on our behalf which was an enormous help! We know that we can trust what they say because they’re so transparent in everything – it’s very reassuring. Although they are a good sized business the attentive service that you receive is very special and it’s for that reason we would happily recommend them to other vets too.

Johnson Scott Veterinary Practice (Cambridgeshire)

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Dedicated to Customer Service

  • The Merlin Telecom team have many years’ experience in the telecoms industry with established major brands. Having previously experienced first-hand the frustration of long contracts, high prices and we think, sadly lacking customer care, we’ve created a refreshingly different kind of telecoms business with a new philosophy to put customers firmly in control.
  • We provide rapid access to real engineers and expert technical advisers who can resolve issues urgently. All our technicians are trained to the highest industry standards and our systems mean you can get in touch with an expert quickly and easily.
  • We know how critical your communication systems are and we ensure you’re always supported so maintain optimum performance. Great service is what we’re all about and you can trust us to deliver.

Welcome to Merlin Telecom

Working with many Practices across the UK we’re trusted to deliver great service as well as for our high integrity, honesty and openness. We aim to be the most transparent, reliable Practice Telecoms provider that you could wish to find.

Appreciating you might not want to get too technical yourself, we’ll guide you simply through the wide range of options available to achieve the best system now and for the future of your business.

Get the best independent advice on optimising Practice communications, operations, out of hours and flexible team working.

Completely impartial advice and no long contracts. Backed by all of the regulatory bodies but with the freedom of a 30 day agreement, you only stay with Merlin because you choose to, not because you have to.

Flexible systems at best value that put you in control.

Call 0800 877 8810 for impartial advice and a FREE, NO OBLIGATION AUDIT.