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"Merlin Telecom saved us thousands with great customer service and no contract"

The Leadership Factor

The Leadership Factor based in Huddersfield are the UK’s leading specialists in customer satisfaction and loyalty research, conducting over half a million interviews each year for their clients. They know good customer service when they see it.

Employing over 200 staff in their market research and analysis operation, communications are their lifeblood.

Nigel Hill, Founder and Chairman says “Working with Merlin with their “no contract, contract” for the last 5 years shows their commitment to great customer service” he continues, “Not only do Merlin provide great service but they also have available to them a whole host of systems and technologies that have helped our business, from enabling home workers and project teams when undertaking surveys across time zones to data and the latest ISDN 30 service all help us to manage costs and become more efficient.

Visit the Leadership Factor