"Merlin Telecom provide the best call recording technology we need for legal compliance"Geoffrey Parker Bourne
Over the last 40 years, Geoffrey Parker Bourne have established an enviable reputation as a Legal Debt Collection Solicitors specialising in both commercial and Consumer Debt Recovery. They are founder members of both the Claims Production Centre (CPC) and the County Court Bulk Centre (CCBC).
Call recording systems and the capacity to produce verbal evidence can be essential in cases which escalate to legal proceedings. As a business, GPB has a genuine need for sound and reliable Information Technology, systems and equipment to enable their team to deliver a first class, cost effective and quality service.
They were chosen as one of two firms to test the on-line claims process, which is now the industry standard, and are at the forefront of technological change in the debt collection industry.
It is very important that our suppliers provide a standard of service our clients expect as normal from us; dedicated, professional and competitive. When we first met Merlin Telecoms we were assured that we would be well looked after.
Geoffrey Parker says “It’s not very often that these claims get really tested, but they were when we reported to you a fault on our main office ISDN 30 circuits at 5:30 pm on a Friday, we were very impressed in the way in which you managed this and how you communicated with us every 30 minutes or so the progress or not that was being made, right up to the fault being resolved by 7:00pm. Also, Merlin Telecoms proactive approach not only provided us with the best information available at the time but by sharing knowledge and expertise were able to make good decisions about what contingencies to make for the business. It is not often that we come across businesses, like yours, that actually delivers on their promises and provide a quality and value for money service. GPB Solicitors